Privacy Policy

1. Information We Collect

Depending on how you interact with us, we may receive or collect information including:

• your name;
• email address;
• purchase and transaction information;
• products and licenses associated with your purchase;
• license activation information;
• technical information such as operating system, software version, and device information where necessary for activation or technical support;
• communications you send to our support channels;
• basic website usage and diagnostic information.

We only collect information reasonably necessary to provide, maintain, secure, and support our products and services.

2. Payment Information

Payments made through our website are processed by Paddle, which acts as the Merchant of Record.

Paddle may collect information required to process your transaction, including billing information, location information, payment information, and tax-related information.

Deep Tweak Audio does not directly receive or store your full credit card number or other complete payment card credentials.

Paddle processes payment-related personal information according to its own privacy policies and legal obligations.

3. How We Use Your Information

We may use personal information to:

• deliver purchased products;
• generate and manage software licenses;
• verify product ownership;
• operate software activation systems;
• provide customer and technical support;
• maintain records of purchases and licenses;
• prevent fraud, piracy, and license abuse;
• maintain the security and reliability of our website and services;
• comply with legal, accounting, tax, and regulatory obligations;
• send important information relating to products you have purchased.

We do not sell your personal information to advertisers or data brokers.

4. Marketing Communications

We will not use purchase information supplied through Paddle for unrelated marketing purposes unless we have an appropriate legal basis or you have separately provided consent where required.

If you subscribe to marketing communications, you may unsubscribe at any time using the unsubscribe mechanism provided in those communications.

Transactional messages, such as purchase confirmations, license information, security notices, and important product-related communications, are not marketing communications.

5. Legal Bases for Processing

Where applicable data protection law requires a legal basis, we may process personal information based on:

• performance of a contract with you;
• our legitimate interests in operating, securing, improving, and supporting our products;
• compliance with legal obligations;
• your consent, where consent is required.

6. Sharing of Information

We may share information with third-party service providers where reasonably necessary to operate our business.

These may include providers of:

• payment and transaction processing;
• software licensing and activation infrastructure;
• email delivery;
• website hosting;
• cloud infrastructure;
• analytics;
• customer support;
• fraud and security services.

We only provide information reasonably necessary for the relevant service.

Paddle independently processes information relating to purchases for which it acts as Merchant of Record.

7. International Data Transfers

Some service providers may process personal information in countries other than the country where you live.

Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Purchase and licensing records may be retained for the lifetime of a license and for an additional period where required for accounting, fraud prevention, legal compliance, or dispute resolution.

Support communications and technical information may be deleted or anonymized when no longer reasonably required.

9. Cookies and Similar Technologies

Our website may use cookies or similar technologies necessary for:

• basic website functionality;
• checkout functionality;
• security;
• remembering preferences;
• measuring website performance.

Third-party services integrated into the website, including Paddle, may also use cookies or similar technologies according to their own policies.

Where required by law, non-essential cookies will only be used after obtaining appropriate consent.

10. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet-based system can guarantee absolute security.

11. Your Rights

Depending on where you live, you may have rights relating to your personal information, including the right to:

• request access to personal information we hold about you;
• request correction of inaccurate information;
• request deletion of information in certain circumstances;
• object to or restrict certain processing;
• withdraw consent where processing is based on consent;
• request data portability where applicable;
• lodge a complaint with an appropriate data protection authority.

Some information may need to be retained where required by law or where necessary to establish, exercise, or defend legal claims.

12. Children's Privacy

Deep Tweak Audio products and services are not specifically directed toward young children.

We do not knowingly collect personal information from children where doing so would violate applicable law.

13. Third-Party Websites

Our website may contain links to third-party websites and services.

Their privacy practices are governed by their own policies, and Deep Tweak Audio is not responsible for how independent third parties process information.

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our products, services, technology, or applicable laws.

The current version will always be published on this page with its effective date.

15. Contact

For privacy questions or requests concerning personal information processed by Deep Tweak Audio, contact:

Deep Tweak Audio

Website: https://deeptweakaudio.com

Email: support@deeptweakaudio.com